Q:I'm having trouble receiving a color shade different to what I saw on the screen before ordering?
Due to different monitor settings and electronic devices colors may differ slightly. However, please note that the latest version of color blobs and tips are made by professional color calibrations to ensure no notable difference between e-color chart and physical gel polish color. We advise you to access the latest version of color charts or the physical gel polish sample prior to your purchase. Finally, regarding screen preference and for your information, our quality control team that checks our product colors use Apple or Android screens.
Q:Why do I need to apply so many coats to achieve a full coverage of RONIKI manicure?
We recommend you apply at least two coats of color for a full color coverage. If you opt for an even more opaque result, you may apply three or even four coats of color. In cases such as Jelly or semi-opaque RONIKI gel colors, that do not offer a full coverage manicure, we recommend to first apply a white base coat, so as to achieve an opaque manicure.
Note that some colors are preferred for a very transparent effect!
* For an opaque manicure with RONIKI jelly gel polish colors, RONIKI recommends to use a white base coat underneath. However, please note that there may be a slight color change.
Q:I'm interested in the RONIKI new/ exclusive colors that I saw on your social media, and which are not available from the local distributor. What can I do?
RONIKI offers choices from a range of 5,000 carefully selected colors. However, each distributor offers a specific selection based on the local market needs. If you are interested in any product that is temporarily not available by your local distributor, kindly share your request with your local distributor or contact us via email at roniki@roniki.com.cn
Q:Why are some RONIKI products no longer available?
Our RONIKI online inventory is updated on a frequent basis. So, if you do not find the gel polish you are looking for, we recommend you return to our online website after a couple of days and search again your favorite color shade. Please note that, there are color shades that were available for a limited time or are no longer available. For our end users, we welcome you to search online and to discover our current rich range of gel colors to find alternative color shades. For our distributors and professional users please contact your Account Executive.
Q:Can I use a RONIKI gel polish with a base or top coat from another brand?
The RONIKI base and top coats are created following a specific color formula. In order to achieve the optimal wear, shine and product life results, we recommend that you use your RONIKI gel polish only with RONIKI base and top coats. There may be other brands’ formulas that are compatible with RONIKI, however a flawless RONIKI manicure/ pedicure is not guaranteed.
Q:Why does the color in an older bottle look different than my new RONIKI bottle of the same color shade?
A new gel polish bottle may appear different from your old one, if your old one has been opened for more than a year or has not been opened but stored for more than two years. In this case, the gel polish color starts to fade or different layers of pigmentation form inside the bottle, or yellow signs appear. These bottles have expired and should be discarded. Specifically, neon, temperature changing colors, and any colors which contain big glitters cannot be stored for more than a year. Higher quality standards, pure color pigments, and new advanced ingredients have offered us the ability to produce an improved formula with an increased product consistency over the product’s lifetime. As a reminder, we recommend that the best useful life of the bottle is 12 months. Once the bottle is opened, we recommend that the best useful life is 6 months.
